Governance

Sound Management, Adherence To Corporate Governance

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Gonvernance

Corporate governance is the core of modern corporate system and a permanent topic. It is the pivot to ensure stable business operation and scientific decision-making, and a key mechanism to breaking information barriers across stakeholders. An advanced governance structure is the guarantee of sustainable corporate operation, continuously enhancing overall corporate power and demonstrating outstanding market competitiveness.

Governance Targets In Sustainability Strategy

Short-term targets

By 2028

  • 100% management members’ remuneration are linked with ESG Performance.
  • Annually - Conduct business ethics audits of all manufacturing bases

  • Corporate Governance

  • Compliance and Risk Management

  • Business Ethics

  • Information Security and Privacy Protection

  • Product Quality and Safety

  • Customer Relationship Management

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Key Performance

100% of management members’ remuneration linked with ESG

Conducted internal and external assessments or reviews of business ethics at 3 main operating premises

10 operating premises obtained ISO 27001 certification

ISO 9001 Quality Management System certification covers 100% of major operating premises
0 major quality and safety incidents

Customer satisfaction reached 97.37 points, with a year-on-year increase of 4.81%

Building a community with a shared future

Sustainability Department

Astronergy has set up an independent sustainability department to govern the three special working groups on environmental, social and governance to create a new competitive advantage that is green, efficient, low-carbon, and sustainable, as well as creating greater green economic benefits for society.

Compliance and Risk Management

Effective risk management is the key to corporate operations. Astronergy has developed the Risk and Opportunity Management Procedures, Hazard Identification and Risk Control Management System, Environmental Factor Identification and Evaluation System, Control
Procedures for Social Responsibility Risk Assessment, Integrity and Compliance Business Conduct Management System, Astronergy’s Business Partner Code of Conduct and other ESG-related risk management documents to define the responsibilities of relevant department
in risk management.

Fournisseurs verts

Customer Service Management

Astronergy has established management systems such as the After-Sales Service Management Specifications and the Module Customer Complaints and Feedback Management Specifications, clearly defining the division of responsibilities and handling mechanisms in the customer complaint acceptance and processing process to meet customer needs. Astronergy has established a global after-sales service platform, through which customers can submit product feedback or complaints via the official website’s quality, safety, and health hotline, after-sales service email, etc. Astronergy will respond within 24 hours and handle it according to the system specifications, ensuring that customer requests receive accurate responses.

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