How could we support you? Astronergy Warranty and Support

All Astronergy products which were purchased from or before 31/12/2018, will have the standard 10 year product warranty. This includes all models.

All Astronergy products which were purchased from or after 1/1/2019, will have the standard 12 year product warranty. This includes all models.

Our special 15 year standard product warranty (only applies to rooftop installation) only applies to the following models. CHSM60M-HC 325w/330w/335w/340w.

For the additional 3 year extended product warranty (only applies to rooftop installation) which is only offered to our exclusive partners.  We will provide a unique declaration statement for our end users for the additional factory warranty.  All serial numbers are recorded with the additional warranty.  This statement will be included where the stock is distributed and will also state who our partners are for the specific batch of stock.

You could check the serial number for our genuine Astronergy products

Providing local support by our retailers, wholesalers/distributors and we are working closely with CER and stick with the strict framework from Australian Consumer Law #pv modules

Provides a quick turn around if needed for any warranty replacement or stocks

Provide a piece of mind for everyone to contacting us if any support is require

We provided a 12 years warranty though our offical distributors for residential and commercial installation. Our warranty is backed up by Lloyds of London, which one of the biggest insurer in the world.

We received a certification from TUV in June 2019, which one of the first five manufacturers receiving the latest LeTiD certification in regards to the LID.

Astronergy product was achieved under 1.5% degradation for the first year under the test.

Our performance output is backed by DNV-GL for Astronergy