Astronergy
Astronergy
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How could we support you? Astronergy Warranty and Support

Serial Number Search

You could check the serial number for our genuine Astronergy products

Click Here

Local Warranty support

Providing local support by our retailers, wholesalers/distributors and we are working closely with CER and stick with the strict framework from Australian Consumer Law #pv modules

local 3PL warehouse

Provides a quick turn around if needed for any warranty replacement or stocks

Local office with 1300 number support

Provide a piece of mind for everyone to contacting us if any support is require

12 years products warranty

We provided a 12 years warranty though our offical distributors for residential and commercial installation. Our warranty is backed up by Lloyds of London, which one of the biggest insurer in the world.

First to archived the tuv Letid(LID) certification

We received a certification from TUV in June 2019, which one of the first five manufacturers receiving the latest LeTiD certification in regards to the LID.

Astronergy product was achieved under 1.5% degradation for the first year under the test.

Top performance output

Our performance output is backed by DNV-GL for Astronergy

Warranty Forms and documents

Fault Report Form May 2019 (pdf)Download
Terms and Conditions of the Faulty Report Form (pdf)Download
2022 Installation Manual for Bifacial PV Module_20220112 (pdf)Download
2022 Installation Manual for Crystaline Module_20211119 (pdf)Download
2022 Limited_Warranty_for_Crystalline_PV_Modules for Australia_20220101 (pdf)Download
Limited_Warranty_for_Crystalline_Australia_20170601 (pdf)Download
Limited_Warranty_for_Crystalline_Australia_20210815 (pdf)Download

Warranty Enquiry

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Warranty Procedures

You could send us the enquiry by using the above online forms, alternatively you could contact your local retailers or distributors

# solar panels

Our Office

105 King William Street, Kent Town, South Australia 5067, Australia

Tel: 1300 916 636

Office Hours

Monday - Friday: 9am - 5pm

Saturday - Sunday: Closed

Copyright © 2021 Astronergy - All Rights Reserved.

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Last updated - January 2022